Frequently Asked Questions About 5 Star Medical Transport Services
Q. What is medical transportation?
Medical transportation is transportation to and from medical-related appointments.
Q. Do you only transport people in wheelchairs?
No. We are able to accommodate people in wheelchairs, on walkers or those who are able to walk without assistance.
Q. Do you offer transportation for stretchers?
Yes! We offer low cost stretcher service. Although we do not directly bill insurance companies, we will provide receipts so that clients can file the claim themselves. Often our rates are lower than the co-pay associated with emergency transportation.
Q. What are your standard hours of operation?
We offer transportation Monday through Friday from 6:00 AM to 6:00 PM. However, our services are available 24 hours a day 7 days a week with advance reservations. If you require transportation outside of our standard hours, there will be an additional per-trip fee.
Q. How far in advance do I need to schedule transportation?
In order to maintain reliable service, it is recommended that you make your reservation at least 24 hours in advance. If you have a last-minute need, please call 757-558-4050 and we will try to accommodate your request.
Q. Do you offer door-to-door service?
Yes. We offer full door-to-door service to meet all of your needs. We can assist with patient transfers and moving people in wheelchairs up and down stairs. Extra fees may apply.
Q. Is there a wait time?
We do everything we can to ensure that you are picked up in a timely manner. Due to the fluctuation in appointment times, there could be a slight delay in pick-up for the return trip home. You may reserve a van to wait with you at an appointment. Waiting fees will apply.
Q. What type of vehicle do you use?
We use wheelchair/handicap conversion vans that are ADA-compliant.
Q. Do you allow a companion?
Yes, and there is no additional fee.
Staff
Our drivers are rigorously screened before they are hired. This includes criminal background checks, drug screening, checking driving records, and validating professional references.
Our staff members are professional, courteous, and dedicated to meeting all of your needs during transport. We will do what is needed to serve you respectfully and reliably, with your safety and comfort in mind.
Arranging For Services
For more information, or to arrange transportation services, please call (757)558-4050.